REPRINT AND REFUND POLICY
1. Order Cancellation
We cannot make any cancellations for any orders after your order has reached production. This is due to the nature of creating customized products that are created by our vendors once it has reached this step in the process. Our vendors typically begin production of your item within 12 hours of your order being submitted and we cannot guarantee that the manufacturer will see our request to cancel or change the address.
2. Address Change
We use a third party vendor for verifying your address. If you have an order with an order status that is stuck with an Address Issue and if you have not made any changes within 3 days from the order submission date, your order will be canceled. Please be sure to make any address changes within 3 days or before your order is sent to production.
3. Lost in Transit
Packages are considered lost in transit when the products in the order do not arrive at the shipping address provided within the maximum shipping/transit timeframes. A package is considered lost in transit if the shipping timeframe exceeds the maximum shipping/transit time frame.
Note: All orders related to lost in transit need to be claimed within 60 days from the ordered date. In case it exceeds 60 days from the time of order, we reserve the right to refuse to settle a claim.
4. Reprint & Refund Policy
While we want every order to be perfect, mistakes can happen occasionally. We accept returns, reproductions, and refunds for your orders if there are order mistakes. If you are submitting a reproduction or refund request, please include photo evidence of your product in your order. Depending on the circumstances of the mistake, the cost to cover the reproduction or refund will be either from us or you. If an order is reprinted with upgraded shipping, you will cover the cost of upgraded shipping.
4.1 Cases where we cover the Reprinting/Refunding/Return Cost
We accept returns and cover all costs (reprint or refund) when the goods delivered fall under these criteria:
- There is a manufacturing issue with your product.
- The product in your order is broken or damaged during transit.
- You receive the wrong product in your order.
- The order is lost in transit, and the initial shipping address was correct.
- The order is lost in transit, and the actual shipping time exceeds the general shipping time frame for orders.
Procedure to Request a Return or Refund
If the goods delivered to you fall under one of the criteria noted above, please follow the steps below to initiate your return or refund request:
- You must submit a request for a return within 14 business days after you receive your goods.
- After 14 business days, no return will be accepted.
- The request can be made through our ticketing system, on our Contact Us page, or by emailing us at [email protected].
- You must submit photo evidence of the damaged or incorrect goods by sending us a clear picture of the item. The item should be placed on a flat surface, with visible tags and errors in the picture.
- Once your return request is approved, we will send you a free return shipping label via email.
- Return shipping is completely free — you do not have to pay for any shipping or handling costs.
- Returns can be exchanged for the originally purchased goods or refunded for the original purchase price.
- Once the returned item is received and inspected, your refund or replacement will be processed within 5–10 business days.
4.2 When we do NOT cover the Reprinting cost or Refund (Non-Fault Returns are not accepted): We do not accept returns and will not cover the costs of reprint or refund in the following scenarios:
• If you don't like the product printed according to our manufacturer's standards.
• If you select the wrong size when ordering the product.
• The order is still within the specified maximum production and shipping times for the products.
• If your order is lost due to an incorrect recipient address. Any request to change the address in case of reprinting will not be covered.
• The tracking status for your order shows “Delivered” but you claimed that you have not received the package.
• We do not assume responsibility for packages for which the courier company has made delivery attempts but was unable to successfully deliver.
4.3 Photo Requirements for Reprints and Refunds Any information provided that is inaccurate or untruthful and the use of bad images may result in the delay or rejection of a reproduction. Please be sure to include photo evidence of your product in your order when submitting a reproduction or refund request. Specific requirements for different products are detailed below.
5. Returns Policy
We ACCEPT returns strictly under the conditions outlined in Section 4 (Reprint & Refund Policy), specifically for defective or incorrect goods. All returns must be initiated within 14 business days of receiving the order. If a return is accepted, it will be processed for a reprint, reshipment, or refund.
6. Exchange Policy